Kep1er Privacy Policy — How We Protect Your Information
User privacy is a non-negotiable priority at kep1er. This document clearly outlines what information we collect, how it is used, how it is protected, and your rights as a user to access or amend that information.
Effective date: 1 January 2026. This policy applies to all kep1er platform users in Malaysia.
1. Information We Collect
Kep1er collects several categories of information when you register and use our platform. This collection is done transparently and solely to provide a better, safer, and more relevant experience for Malaysian users.
Account & Personal Information
During registration, we collect your full name, email address, phone number, date of birth, and information required for identity verification. This information is used to create and manage your account, process transactions, and comply with applicable legal and regulatory requirements.
Payment Information in MYR
To process deposits and withdrawals in MYR (RM), we collect information related to your chosen payment method, such as bank details or e-wallet credentials. We do not store full credit or debit card numbers. All financial information is processed through encrypted, secure systems.
Device, Browser & Usage Information
We automatically collect technical information such as device type, operating system, browser type and version, IP address, pages visited, session duration, click records, and usage patterns within the platform. This data helps us improve platform performance, detect technical issues, and prevent fraudulent activity.
2. How We Use Your Information & Our Cookie Policy
How Your Information Is Used
Kep1er uses the information collected for the following purposes: processing account registration and verification, processing financial transactions in MYR, providing effective customer support, sending important account and security notifications, improving user experience based on usage patterns, and complying with applicable legal and regulatory requirements in Malaysia.
We do not use your information for third-party marketing purposes without your explicit consent. Any marketing communications from kep1er can be unsubscribed at any time through your account settings.
Cookies & Tracking Technologies
The kep1er platform uses cookies and similar tracking technologies to enhance your browsing experience. Session cookies maintain your logged-in state, preference cookies store your settings such as interface language, and analytics cookies help us understand how users interact with the platform.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some platform features. Cookies used by kep1er do not contain personal information that can be used to directly identify you.
3. Data Storage, Security & Information Sharing
How Your Data Is Stored & Protected
All personal and financial information collected by kep1er is stored on secure servers protected by industry-standard SSL (Secure Socket Layer) encryption. Access to user data is strictly limited to staff who require it to perform their duties, and all access is logged for security audit purposes.
Your information is retained for as long as your account remains active and for a defined period after account closure to meet legal compliance requirements. Data that is no longer needed will be securely deleted or anonymised in accordance with established procedures.
Sharing Information with Third Parties
Kep1er does not sell, rent, or share users' personal information with third parties for marketing purposes. We only share the necessary information with service providers that support our platform's operations — such as payment processors, cloud service providers, and technical support vendors — all bound by strict data protection agreements.
In certain circumstances, kep1er may be legally required to disclose user information to the relevant authorities under Malaysian law when a valid court order or legal obligation exists. Any such disclosure will be limited strictly to the minimum necessary.
4. User Rights — Access, Rectification & Erasure
As a kep1er platform user, you have the following rights regarding your personal information, in accordance with applicable data protection laws in Malaysia:
You have the right to request a copy of the personal information we hold about you at any time through the platform's support channels.
If the information we hold is inaccurate or outdated, you have the right to request a correction through your account settings or by contacting customer support.
You may request deletion of your account and personal data, subject to any applicable legal retention requirements.
To exercise any of the above rights, contact the kep1er support team via the in-platform chat function or refer to the FAQ us for further guidance.
5. Policy Changes & How to Contact Us
Amendments to This Privacy Policy
Kep1er reserves the right to amend this privacy policy at any time to reflect changes in our practices, legal requirements, or new platform features. Any material changes will be communicated via a prominent notice on the platform or by registered email at least seven days before the changes take effect.
Continued use of the kep1er platform after the effective date of any policy changes will be considered acceptance of the updated terms. We encourage users to review this page periodically to stay informed about how we protect your information.
Contact Support for Privacy Enquiries
If you have any questions, concerns, or complaints regarding this privacy policy or how kep1er handles your personal information, please contact our support team through the following channels:
- In-platform live chat function (available after logging in)
- Support email: support at kep1er.co (written as plain text)
- Section FAQ for quick answers to common questions
We are committed to responding to all privacy-related enquiries within a reasonable timeframe. The security and confidentiality of your information is a responsibility we take seriously at kep1er.
Your Data Is Safe with kep1er
Your trust comes first. Register an account or log in to enjoy the kep1er entertainment platform, confident that your personal information is handled to the highest security standards. For any enquiries, visit the FAQ us.